Shipping policy

Shipping Policy

Last updated: September 13, 2026

We carefully package each jewellery order before dispatch to help ensure it reaches you safely.

1. Processing times

Orders are generally processed and dispatched within 3-5 business days after payment has been successfully received.

Personalised, made-to-order or custom items may require additional processing time. The estimated timeframe will be stated on the relevant product page where applicable.

During busy periods, sales, holidays or product launches, processing times may be longer.

2. Delivery times

Estimated delivery times begin once your order has been dispatched and are estimates rather than guaranteed delivery dates.

UK delivery

Standard Delivery: 4-5 BUSINESS DAYS

Express Delivery: 2-3 BUSINESS DAYS

3. Shipping charges

Shipping costs are calculated and displayed at checkout based on your delivery destination and the shipping service selected.

Any applicable free-shipping promotion will be clearly stated on the website.

4. Tracking

Where tracking is available, your tracking information will be sent to the email address provided when placing your order.

Please allow up to 48 hours for tracking information to become active after dispatch.

Once a parcel has been handed to the postal or delivery service, tracking information is controlled by that carrier.

5. Delivery address

Customers are responsible for ensuring that their delivery address is accurate and complete at checkout.

Please check your address carefully before completing your purchase.

If you contact us before your order has been dispatched and we are able to amend the address, we will try to do so.

Once an order has been dispatched, we may not be able to change the delivery address.

6. Delayed deliveries

Delivery dates provided by us or our delivery partners are estimates.

Once an order has been dispatched, delays may occur due to circumstances outside our reasonable control, including postal delays, customs processing, strikes, severe weather, high-volume periods or other carrier disruptions.

If your parcel appears to be delayed, please contact us at customersupport@sarvayajewellery.com and we will assist where possible.

7. Lost parcels

If your order appears to have been lost in transit, please contact us at customersupport@sarvayajewellery.com.

We may ask you to provide information or allow the relevant delivery provider time to investigate the shipment.

Where a parcel is confirmed as lost and we are responsible for the loss, we will provide an appropriate remedy in accordance with applicable law.

8. Parcels marked as delivered

If tracking confirms that a parcel has been delivered but you cannot locate it, please first:

  1. Check the delivery address;

  2. Check with household members or others who may have accepted the parcel;

  3. Check any safe place or delivery location specified by the carrier;

  4. Check with neighbours where appropriate; and

  5. Review the carrier's tracking information.

If you still cannot locate your parcel, contact us at customersupport@sarvayajewellery.com and we will assist where reasonably possible.

9. Incorrect or incomplete addresses

If a parcel is returned to us because the delivery address supplied by the customer was incorrect or incomplete, the customer may be responsible for any additional postage required to resend the order, where permitted by law.

If you no longer wish to have the order resent, any refund will be handled in accordance with our Refund & Returns Policy and applicable law.

10. International orders and customs

Customers outside the UK may be responsible for import duties, customs charges, taxes or other fees imposed by the destination country.

These charges are outside our control and are generally the responsibility of the recipient unless otherwise stated at checkout.

Customs authorities may also delay an international shipment.

Please check your country's import requirements before placing an international order.

11. Refused or uncollected parcels

If an international or domestic parcel is refused, not collected or returned to us because of circumstances attributable to the customer, we may deduct reasonable costs actually incurred by us where permitted by law.

12. Delivery responsibility

We use reputable postal and delivery services and take reasonable care when preparing parcels for dispatch.

Once an order has been handed to the carrier, delivery is subject to the carrier's network and applicable delivery conditions.

Nothing in this section limits any rights you have under applicable consumer law.

13. Contact

If you have questions about your delivery, please contact:

Sarvaya Jewellery
Email: customersupport@sarvayajewellery.com

Please include your order number whenever contacting us about an order so that we can assist you as quickly as possible.